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Home > Program Errors > The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing
Created 08 May 2015
Modified 19 Nov 2016
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Article 2702
The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing
Problem
When you start SmartFTP you get the following error message:
The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer.
The problem is that the KB2999226 (Universal CRT) which is part of the Visual C++ Redistributable for Visual Studio 2015 failed to install.
Solution
Install Windows Updates:
Go to Start - Control Panel - Windows Update
Check for updates
Install all available updates.
After the updates are installed, restart your computer.
After the restart repeat the steps above again until no more updates are available.
Download the Visual C++ Redistributable:
For Windows 64-bit
Visual C++ Redistributable for Visual Studio 2017 (64-bit)
For Windows 32-bit
Visual C++ Redistributable for Visual Studio 2017 (32-bit)
Run the vc_redist.x64.exe (64-bit) or vc_redist.x86.exe (32-bit) and select Uninstall
Run the .exe again and select Install
References
Microsoft Download - Visual C++ Redistributable for Visual Studio 2017
Visual C++ Redistributable fails to install
KB2999226: Update for Universal C Runtime in Windows
Keywords
KB2999226, ucrt, api-ms-win-crt-runtime-l1-1-0.dll
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